Jehangir Ratanji Dadabhoy Tata fondly known as JRD was an impeccable man. And it reflected in his work, word, the way he conducted himself, and even in keeping his surroundings clean. In his book, talking about the TATA’s legacy, author Shashank Shah refers to one particular incident, when JRD was the chairman of Air India Limited, he rolled up his sleeves – literally. In his book, The Tata Group, Shashank says, ““If he (JRD) saw a dirty airline counter, he would shame everyone by requesting a duster and wiping it himself. On one occasion, he rolled up his sleeves and helped the crew clean a dirty aircraft toilet.”
...what that incidence has done is restored not only an individual’s ethics and integrity but brought in a culture to the entire organisation.
If one observes, what that incidence has done is restored not only an individual’s ethics and integrity but brought in a culture to the entire organisation. Today, TATA is having more than twenty-five verticals, in which it operates, but they’re known for their work ethics. One can, therefore say, that the creation of ethics is slowly but steadily influencing a peer, then another and another that eventually rolls and transforms into a culture of the organisation.
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